Refund policy

At Scents & Beyond, customer satisfaction is our priority. We aim to provide a smooth shopping experience, from placing your order to receiving your favourite fragrance.

1. Order Processing & Dispatch

All orders are processed within 24–48 hours. You will receive a notification once your order has been handed over to our courier partner.

2. Estimated Delivery Time

We deliver nationwide across Pakistan.

  • Major cities: 3–7 business days.
  • Remote areas: Delivery may take slightly longer.

Please note that delivery times are estimates and may be affected by public holidays, weather conditions, or unforeseen courier delays.

3. Cash on Delivery (COD)

We offer Cash on Delivery for your convenience.

Please ensure that the exact payment amount is available when receiving your order, as courier representatives may not always have change for large bills.

4. Fragile Goods & Damage Claims

Our perfume bottles are made of glass and require careful handling. Although we use protective packaging to ensure safe delivery, accidental damage can sometimes occur during transit.

If your order arrives broken, leaking, or damaged, you must notify our customer support team at 0331-2232007 within 24 hours of delivery.

Please provide clear pictures or an unboxing video to help us verify the issue and arrange an appropriate replacement or resolution.

5. Non-Delivery & Order Cancellation

Our courier partner will attempt to contact you using the phone number provided at checkout.

If a customer is unreachable or refuses to accept the package without a valid reason after two delivery attempts, the order may be cancelled and returned to us.

Please ensure that your contact details and delivery address are correct when placing an order.

6. Return & Exchange Policy

At Scents & Beyond, we want you to love your purchase. If you are not entirely satisfied with your order, you may request a return or exchange within 7 days from the date of delivery, subject to the following conditions.

Return Eligibility

To qualify for a return or exchange:

  • At least 80% of the original product must remain in the bottle.
  • The product must be returned in its original bottle and packaging.
  • The bottle, cap, box, and included accessories must be intact.
  • The product must not be broken, leaking, physically damaged, or tampered with.
  • The original order number or proof of purchase must be provided.
  • The return request must be submitted within 7 days of receiving the order.

Non-Returnable Conditions

Returns or exchanges will not be accepted if:

  • Less than 80% of the original product remains.
  • The original bottle, packaging, or essential accessories are missing.
  • The product has been intentionally damaged, altered, or tampered with.

7. Refund Process

Once your returned product reaches us, our team will inspect it to verify that it meets the return conditions.

  • Approved refunds will be processed within 5–10 business days after inspection.
  • Refunds will be issued through an appropriate payment method agreed upon with the customer.
  • If a return request does not meet our eligibility conditions, it may be rejected.

8. Return Shipping Charges

  • For returns due to personal preference or a change of mind, return shipping charges may be the customer's responsibility.
  • If the product arrives damaged, defective, leaking, or incorrect, Scents & Beyond will arrange an appropriate resolution.

9. Promotional Orders & Free Gifts

For orders purchased under promotional offers, or other bundle deals, all items included in the offer, including free gifts, must be returned together if a full refund is requested.

Partial returns of promotional bundles may not be eligible for a full refund.

10. Contact Us

For any questions regarding shipping, returns, exchanges, or refunds, please contact us:

Scents & Beyond

WhatsApp: 0331-2232007

We appreciate your trust and thank you for shopping with us!